FREE HOME DELIVERY FROM 75 EUROS – 60 DAYS RETURN

Returns

We hope you like your brand new Kultivate staple(s) as much as we do. In case you aren’t completely satisfied with your order you are welcome to return it for a refund within 60 days from the date of dispatch.

Returned items must be in their original condition including their tags and must be unwashed, unworn and unaltered in any way.

Received a faulty or damaged item? Please contact us before returning your item(s).

Returns from The Netherlands

Returns from the Netherlands are free with DHL! To return your order simply follow the instructions below. All return information below can also be found on your return information note added to each order. 

1. Place the item you wish to return in the original packaging. Make sure it’s unused with all the tags still attached.

2. Fill out the return form that is included in your parcel and add the completed form to the package. 

3. Please take the pre-paid DHL return shipping label that was sent with your order and place it over the old delivery shipping label on your parcel. Take the parcel to a DHL service point. Click here to find one near you.   

It’s also possible to choose a different shipping company than DHL (but we won’t cover these return costs). If you intend to do this, make sure you ship your parcel directly to the following address (this is the address stated on your returns form):

USP Fashion / Triple A Logistics

Industrieweg 2-4

1775 PV Middenmeer

4. You are responsible for returning any item(s), so please always ask for a proof of shipment or a receipt with tracking number and keep it with you until we have processed your return. 

5. Once we have received your return we will process it as soon as possible. Please note this can take up to 14 business days. You will receive a conformation email from us as soon as your return is processed and being refunded.

 

Returns from outside The Netherlands

Returns from outside The Netherlands are at your own expense, however, if you chose PayPal as a payment method, you can request PayPal to refund the return shipping costs. Please note that this a service from PayPal and not from Kultivate. Find out more about the terms & conditions of this service here. All return information below can also be found on your return information note added to each order. 

* Please note if you're based outside the EU you will need to provide correct documents with your return shipment. In case of importing duties paid by USP Fashion, this amount will be subtracted from the return amount.

To return your order simply follow the instructions below:

1. Place the item you wish to return in the original packaging. Make sure it’s unused with all the tags still attached.

2. Fill out the return form that is included in your parcel and add the completed form to the package. 

3. Drop off your parcel at a postal service of your choice. Make sure you ship your return directly to the following address (this is the address stated on your return form):

USP Fashion / Triple A Logistics

Industrieweg 2-4

1775 PV Middenmeer

The Netherlands

4. You are responsible for returning any item(s), so always ask for a proof of shipment or a receipt with tracking number and keep it with you until we have processed your return. 

5. Once we have received your return we will process it as soon as possible. Please note this can take up to 14 business days. You will receive a conformation email from us as soon as your return is processed and being refunded.

 

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