FAQ

Below the answers to some of our most frequently asked questions:

PRODUCTS

Simply click on the Kultivate style that interests you to find all the product details like style notes, materials and fit. If this doesn’t (entirely) answer your question(s), please send an email to kultivate@uspfashion.com

We rarely restock products, but in some cases we can try to find a Kultivate style especially for you. Please send an email to kultivate@uspfashion.com with a description or picture of the Catwalk Junkie style you wish to have in your wardrobe as well as the preferred size and color. We will let you know what the possibilities are for the style(s) you are craving.

Sooner than you think! A brand new Kultivate collection drops almost every month, so check back every once in a while. We also recommend to sign up for our newsletter and to follow us at Facebook and Instagram to stay informed about new collections and our latest essential pieces.

ACCOUNT

Changing your password is super easy. Just click on ‘sign in’ and select 'forgotten’. Enter your email address and your new password will be emailed to you. It can be changed at any time by logging into your account.

Absolutely! You can update your invoice and/or delivery address directly from your personal Kultivate Account. But keep in mind that this does not affect orders that already have been placed or shipped. In case you need to change a delivery address from an already placed order please contact us as soon as possible. If your order isn’t processed yet we can change it for you.

ORDERS

Not really. You can place a Kultivate order without creating an account. However, we do recommend you to create one if you would like to fully benefit from our online shopping experience. With an account ordering will be much quicker next time, you can check your order history and save your wish list.

Once your order has been confirmed we can generally not change it anymore.

Our warehouse immediately processes your order to make sure it ships as quickly as possible (so you don’t have to wait too long for your ordered Kultivate styles). If you need to cancel your order, please contact us right away so we can look into its status. Only if it has not been processed yet we can cancel the order for you. Of course you also have the option to return your order once you have received it.

Yes you can! Of course we hope you like your brand new Kultivate staple as much as we do. In case you aren’t completely satisfied with what you ordered you are welcome to return it for a refund within 30 days from the date of dispatch. Check here for more details on returning.

Items can only be returned for a refund. It is not possible to directly exchange your order. If you wish to try a different size, color or style, simply return your items for a refund and place a new order on our website.

We are very sorry about the mix up on our part. We work very hard to make sure only the best quality ends up in your wardrobe, so if you believe there is a fault with an item you have received, please contact us straight away before returning your faulty our damaged item(s). We want to make sure we can resolve this as quickly as possible.

PAYMENT

Some things take time. Please try again in a few minutes or select a different payment method. Still not working? Please contact us at kultivate@uspfashion.com

You can use any of the following payment methods: iDeal, Creditcard, Klarna, MisterCash, Dankort, Apple Pay and PayPal.

We take your privacy seriously. All payments at http://www.kultivate.com/ are done within the secured payment environment of Mollie. Mollie complies with the Dutch Data Protection Act and does not share details from customers to third parties.

Yes, all prices include 21% VAT.

All articles are in EUROS.

Once you confirmed your order you will be guided to the Buckaroo payment environment. Please note that your order can’t be completed without a succeeded payment. If you leave your order without paying you will receive an email gently reminding you to complete your order. Please note that unpaid items in your shopping back are not reserved for you.

DELIVERY & SHIPMENT

Orders before 3 p.m. on a business day and we will ship your Kultivate staple(s) the same day from our warehouse. Orders placed after 3 p.m. will generally be processed the next business day.

Please find the shipping times and methods for each destination below:

THE NETHERLANDS

DHL
1-2 BUSINESS DAYS

BELGIUM & GERMANY
DHL
1-3 BUSINESS DAYS

REST OF EUROPE
B2C EUROPE / local couriers
5-12 BUSINESS DAYS

OUTSIDE EUROPE
B2C EUROPE / local couriers
5 - 12 BUSINESS DAYS

The best things in life are worth waiting for. Although shipping times vary between destinations, we will do our very best to make sure your order ships as quickly as possible.

Orders will be processed and shipped Monday through Friday. Our warehouse is closed on weekends or public holidays. Please keep this in mind when waiting for your favorite Kultivate styles to arrive.

The wait is almost over! Check your account to see the current status of your most recent order. Or use the track and trace code in the shipment confirmation email you receive once your order has been shipped.