Privacy policy
Data acquisition and processing
Data acquisition
The data processing on this website is carried out by the website operator. You can find their contact details in the legal notice of this website.
Technical data is recorded by our IT systems. This concerns z. B. Internet browser, operating system or time of the page view. This data is collected automatically as soon as you enter our website.
Some of the data is collected in order to ensure that the website is error-free. Other data can be used to analyze your user behavior.
You can visit our site without providing any information about yourself. We only store access data without personal reference such as B. the name of your Internet service provider, the page from which you are visiting us or the name of the requested file. These data are evaluated exclusively to improve our offer and do not allow any conclusions to be drawn about your person.
Personal data is only collected if you voluntarily provide it to us as part of your order, when opening a customer account, when filling out a contact form or when registering for a newsletter. We use the data you provide without your separate consent exclusively to fulfill and process your order.
This is done on the basis of Art. 6 Paragraph 1 lit. b GDPR, which allows the processing of data to fulfill a contract or pre-contractual measures. We collect, process and use personal data about the use of our website (usage data) only insofar as this is necessary to enable the user to use the service or to bill them.
Data storage
Your contract text will be saved. We will send you the order details and our terms and conditions by email. You can also view the terms and conditions at any time here. You can see your past orders in our customer login area, provided you have registered with us with an account.
Once the contract has been processed in full and payment has been made in full, your data will be blocked for further use and deleted after the tax and commercial regulations have expired, unless you have expressly consented to further use of your data. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described below or using a function provided in the customer account
Treatment of customer and contract data
We only transmit personal data to third parties if this is necessary in the context of contract processing, for example to the company entrusted with the delivery of the goods or the credit institution commissioned with the payment processing. A further transmission of the data does not take place or only if you have expressly consented to the transmission. Your data will not be passed on to third parties without your express consent, e.g. for advertising purposes.
The basis for data processing is Article 6 (1) (b) GDPR, which allows the processing of data for the fulfillment of a contract or pre-contractual measures.
Disclosure of personal data
To fulfill the contract, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the goods ordered. Depending on which payment service provider you select in the ordering process, we will pass on the payment data collected for the processing of payments to the credit institution commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the selected payment service. In some cases, the selected payment service providers also collect this data themselves if you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. The data protection declaration of the respective payment service provider applies in this respect.
If necessary, your data can be passed on to the company commissioned with a credit check, and this will only be carried out after expressly weighing up interests.
Encryption
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. If the SSL or TLS encryption is activated, the data that you transmit to us cannot be read by third parties.
Encrypted payment transactions on this website
If there is an obligation to provide us with your payment data (e.g. account number for direct debit authorization) after the conclusion of a paid contract, this data is required for payment processing.
Payment transactions using common means of payment are made exclusively via an encrypted SSL or TLS connection. With encrypted communication, your payment data that you transmit to us cannot be read by third parties.
Cookies
Some of the internet pages use so-called cookies. Cookies do not harm your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, more effective and safer.
Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser the next time you visit.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when you close the browser. If cookies are deactivated, the functionality of this website may be restricted.
Cookies that are required to carry out the electronic communication process or to provide certain functions you want (e.g. shopping cart function) are stored on the basis of Art. 6 Para. 1 lit.f GDPR. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services. If other cookies (e.g. cookies for analyzing your surfing behavior) are stored, these will be treated separately in this data protection declaration.
Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us, namely:
- - browser type and browser version
- - used operating system
- - Referrer URL
- - host name of the accessing computer
- - Time of the server request
- - IP address
This data will not be merged with other data sources.
The basis for data processing is Art. 6 Paragraph 1 lit. b GDPR, which allows the processing of data to fulfill a contract or pre-contractual measures.
Mandatory information and general information
Note on the responsible party
The responsible body is the natural or legal person who, alone or together with others, decides on the purposes and means of processing personal data (e.g. names, email addresses).
The person responsible for data processing on this website is the managing director (see legal notice).
The supervisory authority responsible for data protection for companies with their administrative headquarters in the Netherlands is Autoriteit Persoonsgegevens . You can also contact this authority via the data protection officer in your federal state. A list of data protection officers and their contact details can be found here .
Data protection officer
Due to the legal regulations that apply to us, we are not obliged to appoint a data protection officer and have not appointed a data protection officer.
Registration on this website
You can register on our website in order to use additional functions on the site. We use the data entered for this purpose only for the purpose of using the respective offer or service for which you have registered. The mandatory information requested during registration must be given in full. Otherwise we will reject the registration.
For important changes, for example in the scope of the offer or for technically necessary changes, we will use the e-mail address given during registration to inform you in this way.
The processing of the data entered during registration is based on your consent (Art. 6 Para. 1 lit. a GDPR). You can revoke your consent at any time. An informal e-mail to us is sufficient. The legality of the data processing that has already taken place remains unaffected by the revocation.
The data recorded during registration will be stored by us as long as you are registered on our website and will then be deleted.
Legal retention periods remain unaffected.
Revocation of consent
Some data processing operations are only possible with your express consent. You can revoke your already given consent at any time with effect for the future. An informal e-mail to us is sufficient. The legality of the data processing carried out before the revocation remains unaffected by the revocation.
Right of appeal to the responsible supervisory authority
In the event of violations of data protection law, the person concerned has the right to lodge a complaint with the responsible supervisory authority. The responsible supervisory authority for data protection issues is Autoriteit Persoonsgegevens . You can also contact this authority via the data protection officer in your federal state. A list of data protection officers and their contact details can be found here .
Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another person responsible, this will only be done if it is technically feasible.
Information, blocking, deletion
You have the right to free information about your stored personal data, their origin and recipient and the purpose of the data processing and, if necessary, the right to correct, block or delete this data at any time within the framework of the applicable legal provisions. You can contact us at any time at the address given in the legal notice if you have any further questions on the subject of personal data.
Right to restrict processing
You are entitled to request that the processing of your personal data be restricted in accordance with Art
- • You dispute the accuracy of the data;
- • the processing is unlawful, but you refuse to delete it;
- • We no longer need the data, but you need them to assert, exercise or defend legal claims or
- • You have lodged an objection to the processing in accordance with Art. 21 GDPR.
Promotional emails and contradiction
When registering for a newsletter, your e-mail address will be used for our own advertising purposes with your separately declared consent until you unsubscribe from the newsletter. If you register for our newsletter, we will use the data required for this or separately provided by you in order to regularly send you our e-mail newsletter. Your e-mail address will not be passed on to other companies for advertising purposes. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided in the newsletter.
We hereby object to the use of the contact data published as part of the imprint obligation for sending unsolicited advertising and information materials. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, such as spam e-mails.
Klaviyo
With the help of Klaviyo we can analyze our newsletter campaigns. When you open an email sent with Klaviyo, a file contained in the email (so-called web beacon) connects to the servers. In this way it can be determined whether a newsletter message has been opened and which links have been clicked. Technical information is also recorded (e.g. time of access, IP address, browser type and operating system). This information cannot be assigned to the respective newsletter recipient. They are used exclusively for the statistical analysis of newsletter campaigns. The results of these analyzes can be used to better tailor future newsletters to the interests of the recipients.
If you do not want an analysis by Klaviyo, you have to unsubscribe from the newsletter. We provide a link for this in every newsletter message. You can also unsubscribe from the newsletter directly on the website.
Payment provider
Depending on which payment service provider you choose, we will pass on the payment data collected for the processing of payments to the credit institution commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the selected payment service.
If you also select a payment service provider with the payment method, you will find yourself in the secure internet environment of your chosen credit institution after forwarding. The protected data traffic is guaranteed by your bank or your payment service provider. We do not learn the content of this data traffic, but are only informed that the payment has been successfully processed or the payment process has been canceled. The data protection declaration of the respective payment service provider applies in this respect.
This includes direct banking, the electronic SEPA direct debit procedure, the SEPA direct debit authorization, payments by credit card or bank transfers.
Conclusion of an order processing contract
We have reached an agreement on order processing with the respective payment service provider in which we oblige the respective provider to protect the data of our customers and either not to pass them on to third parties or only with your express prior consent.
Giropay
On our website we offer payment via Giropay, among other things. The provider of this payment service is Giropay GmbH, An der Welle 4, 60322 Frankfurt am Main, Germany (hereinafter “Giropay”).
If you make the payment using Giropay, Giropay collects various transaction data and forwards them to the bank. In addition to the data required for payment, Giropay may collect additional data as part of the transaction processing, such as delivery address or individual items in the shopping cart.
Giropay then authenticates the transaction using the authentication procedure stored at the bank for this purpose. The payment amount will then be transferred from your account to our account. Neither we nor third parties have access to your account details.
Details on payment with Giropay can be found in the terms and conditions and the Giropay privacy policy
The legal basis for the transmission of your data is Art. 6 Paragraph 1 lit. a GDPR (consent), Art. 6 Paragraph 1 lit. b GDPR (processing for the performance of a contract) and Art. 6 Paragraph 1 lit. f GDPR (safeguarding justified interests in advance payments).
You have the option of withdrawing your consent to data processing at any time. A revocation does not affect the effectiveness of data processing operations in the past.
Klarna
In cooperation with Klarna Bank AB (publ) < / span> , Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna:
- Invoice: The payment deadline is [14] days from dispatch of the goods / tickets / or, in the case of other services, the provision of the service. The complete invoice conditions for the countries in which this payment method is available can be found here: Germany , Finland , Great Britain , Netherlands , Norway , Austria , Sweden , Switzerland .
- Installment purchase: With Klarna's financing service, you can pay for your purchase in fixed or flexible monthly installments on the terms specified in the checkout. Payment in installments is due at the end of the month after Klarna has sent a monthly invoice. You can find further information on the hire purchase including the general terms and conditions and the European standard information for consumer credit for the countries in which this payment method is available here (only available in the specified countries): Denmark , Germany , Finland , Great Britain , Norway , Austria , Sweden .
The use of the payment methods invoice, hire purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and credit checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. Further information and Klarna's terms of use can be found < span class = "link-content"> here . General information about Klarna can be found here . Klarna will process your personal details in accordance with the applicable data protection regulations and in accordance with the information in Klarna's privacy policy .
You have the option of withdrawing your consent to data processing at any time. A revocation does not affect the effectiveness of data processing operations in the past.
Mollie
On our website, we offer payment to the payment service provider Mollie BV, Keizersgracht 313, 1016 EE Amsterdam (Netherlands), phone: +493022409020 / email: info@mollie.com to.
If you make the payment using offers from Mollie, Mollie collects various transaction data and forwards them to the bank. In addition to the data required for payment, Mollie may collect other data such as addresses or individual items in the shopping cart as part of the transaction processing.
Mollie then authenticates the transaction using the authentication procedure stored at the bank for this purpose. Neither we nor third parties have access to your account details.
Details on payment with Mollie can be found in the terms and conditions and the Mollie privacy policy .
The legal basis for the transmission of your data is Art. 6 Paragraph 1 lit. a GDPR (consent), Art. 6 Paragraph 1 lit. b GDPR (processing to fulfill a contract). and Art. 6 Para. 1 lit. f GDPR (safeguarding justified interests in advance payments).
You have the option of withdrawing your consent to data processing at any time. A revocation does not affect the effectiveness of data processing operations in the past.
Sofortüberweisung / SOFORT Banking
On our website we offer, among other things, payment via Sofortüberweisung / SOFORT Banking. This payment service, which was developed by Payment Network AG, is provided by various providers in various European countries, including Sofort GmbH, Theresienhöhe 12, 80339 Munich (hereinafter “Sofort GmbH”) and Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter “Klarna”) with branches in various European countries.
With the help of the "Sofortüberweisung" procedure, we receive a payment confirmation in real time and can immediately begin to meet our obligations.
If you have decided on one of the "instant" payment methods, send the PIN and a valid TAN to the payment provider, which he can use to log into your online banking account. After logging in, the software automatically checks your account balance and carries out the transfer to us with the help of the TAN you transmitted. It then immediately sends us a transaction confirmation. After logging in, your sales, the credit line of the overdraft facility and the existence of other accounts and their stocks are automatically checked.
In addition to the PIN and TAN, the payment data you have entered and your personal data are also transmitted to Sofort GmbH. Your personal data is your first and last name, address, telephone number (s), email address, IP address and any other data required for payment processing. The transmission of this data is necessary to establish your identity beyond doubt and to prevent attempted fraud.
The transfer of your data to Sofort GmbH takes place on the basis of Art. 6 Para. 1 lit. a GDPR (consent) and Art. 6 Para. 1 lit. b GDPR (processing to fulfill a contract). You have the option of withdrawing your consent to data processing at any time. A revocation does not affect the effectiveness of data processing operations in the past.
Analysis tools and advertising
Order processing
We have concluded contracts for order processing both with Google and with other providers of web analysis tools used by us and listed below, and we apply the strict requirements of the German data protection authorities Use of analysis tools completely.
Legal basis
The legal basis for data collection and processing is consent in accordance with Article 6 Paragraph 1 lit. and Art. 7 GDPR, the processing for the fulfillment of our services and the implementation of contractual measures according to Art. 6 Paragraph 1 lit. b. GDPR, the processing to fulfill our legal obligations according to Art. 6 Para. 1 lit. c. GDPR, and for advertising the safeguarding of our legitimate interests in accordance with Art. 6 Paragraph 1 lit.
Google Analytics
This website uses functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called "cookies". These are text files that are saved on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.
The storage of Google Analytics cookies takes place on the basis of Art. 6 Para. 1 lit.f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.
IP anonymization
We have activated the IP anonymization function on this website. As a result, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before it is transmitted to the USA. The full IP address is only transmitted to a Google server in the USA and shortened there in exceptional cases. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
Browser Plugin
You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install:
https://tools.google.com/dlpage/gaoptout?hl=de.
Objection to data collection
You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie will be set which prevents the collection of your data on future visits to this website:
Deactivate Google Analytics .
You can find more information on how Google Analytics handles user data in the Google Privacy Policy .
Google Analytics Remarketing
Our websites use the functions of Google Analytics Remarketing in conjunction with the cross-device functions of Google AdWords and Google DoubleClick. The provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
This function makes it possible to link the advertising target groups created with Google Analytics Remarketing with the cross-device functions of Google AdWords and Google DoubleClick. In this way, interest-based, personalized advertising messages that have been adapted to you depending on your previous usage and surfing behavior on one device (e.g. mobile phone) can also be displayed on another of your devices (e.g. tablet or PC).
If you have given your consent, Google will link your web and app browser history to your Google account for this purpose. In this way, the same personalized advertising messages can be displayed on every device on which you log in with your Google account.
To support this function, Google Analytics collects Google-authenticated IDs of the users, which are temporarily linked to our Google Analytics data in order to define and create target groups for cross-device advertising.
You can permanently object to cross-device remarketing / targeting by deactivating personalized advertising in your Google account here .
The collected data in your Google account is collected exclusively on the basis of your consent, which you can give to Google or revoke (Art. 6 Para. 1 lit. a GDPR). In the case of data collection processes that are not merged in your Google account (e.g. because you do not have a Google account or have objected to the merging), the collection of data is based on Art. 6 Paragraph 1 lit.f GDPR. The legitimate interest arises from the fact that the website operator has an interest in the anonymised analysis of the website visitors for advertising purposes.
Further information and the data protection regulations can be found in Google’s data protection declaration .
Google AdWords and Google Conversion Tracking
This website uses Google AdWords. AdWords is an online advertising program from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”).
We use so-called conversion tracking as part of Google AdWords. When you click on an ad placed by Google, a conversion tracking cookie is set. Cookies are small text files that the internet browser stores on the user's computer. These cookies lose their validity after 30 days and are not used to personally identify users. If the user visits certain pages on this website and the cookie has not yet expired, we and Google can see that the user clicked on the ad and was redirected to this page.
Every Google AdWords customer receives a different cookie. The cookies cannot be tracked via the websites of AdWords customers. The information obtained using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers find out the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information with which users can be personally identified. If you do not want to participate in tracking, you can object to this use by easily deactivating the Google conversion tracking cookie in your internet browser under user settings. You will then not be included in the conversion tracking statistics.
The storage of “conversion cookies” takes place on the basis of Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.
You can find more information on Google AdWords and Google Conversion Tracking in the Google Privacy Policy .
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when you close the browser. If cookies are deactivated, the functionality of this website may be restricted.
Social networks - share content via plugins
Facebook plugins (Like & Share button)
Our pages contain plugins from the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, integrated.
You can recognize the Facebook plugins by the Facebook logo or the "Like" button on our site. You can find an overview of the Facebook plugins here: https://developers.facebook.com/docs/plugins/ .
When you visit our website, the plug-in creates a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address. If you click the Facebook "Like" button while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. This enables Facebook to assign your visit to our website to your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the data transmitted or its use by Facebook. You can find more information on this in the Facebook privacy policy .
If you do not want Facebook to be able to assign your visit to our website to your Facebook user account, please log out of your Facebook user account.
Pinterest plugin
On our site we use social plugins from the social network Pinterest, which is operated by Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103-490, USA ("Pinterest").
When you call up a page that contains such a plugin, your browser establishes a direct connection to the Pinterest servers. The plugin transmits log data to the Pinterest server in the USA. This log data may contain your IP address, the address of the websites visited, which also contain Pinterest functions, the type and settings of the browser, the date and time of the request, your use of Pinterest and cookies.
Further information on the purpose, scope and further processing and use of the data by Pinterest as well as your rights and options for protecting your privacy can be found in Pinterest privacy policy .
Google Maps
This site uses the Google Maps map service via an API. The provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
To use the functions of Google Maps it is necessary to save your IP address. This information is usually transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.
The use of Google Maps is in the interest of an appealing presentation of our online offers and of making it easy to find the places we have indicated on the website. This represents a legitimate interest within the meaning of Art. 6 Para. 1 lit. f GDPR.
You can find more information on handling user data in the Google Privacy Policy .
Contact person for data protection
If you have any questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data or revocation of your consent, please contact us using the communication data given in the imprint.
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